Privacy Policy

At Eden Steam Showers (referred to as “we”, “us”, or “our”), accessible from www.edensteamshowers.co.uk, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

1. Who We Are (Data Controller)

Eden Steam Showers (Eden Distribution Ltd.) is the data controller responsible for your personal information collected via this website.

Website: www.edensteamshowers.co.uk
Email: info@edensteamshowers.co.uk
Telephone: 01276 856 240

2. Personal Information We Collect

We collect and process personal data to fulfill orders, respond to inquiries, and improve our services. Depending on your interactions with our website, we may collect:

Identity Data: Full name, title.
Contact Data: Billing address, delivery address, email address, phone number.
Financial Data: Payment card details (processed securely via encrypted third-party payment gateways; we do not store card details).
Transaction Data: Details about products purchased, order history, quotes requested, and warranty registrations.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform collected automatically when visiting our website.
Marketing & Communication Data: Your preferences for receiving marketing from us and your communication preferences.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

Direct Interactions: You provide personal data by filling in forms on our website, requesting sales quotes, purchasing products, signing up for newsletters, or contacting customer support via phone or email.
Automated Technologies: As you interact with our website, technical data regarding your equipment, browsing actions, and patterns may be automatically collected via cookies and server logs.

4. Legal Basis for Processing Your Personal Data

Under UK GDPR, we process your personal data under the following legal bases:

Performance of a Contract: Processing is necessary to fulfill sales orders, deliver products, and manage warranties or customer service requests.
Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, website administration, internal operations, and product quality improvements.
Consent: Where you have explicitly opted in to receive direct marketing communications or accepted optional analytics cookies. You may withdraw consent at any time.
Legal Obligation: Where we must comply with legal or regulatory duties, such as keeping financial tax records.

5. How We Use Your Data

We use your personal information for the following purposes:

Processing and delivering your orders, including payment management and delivery updates.
Managing our customer relationship, providing technical advice, and handling warranty claims.
Administering and protecting our website (troubleshooting, data analysis, testing, and security).
Sending relevant promotional content or special offers where you have given consent or where allowed by law.

6. Sharing Your Personal Data

We do not sell or rent your personal data to third parties. We may share your data with trusted service providers strictly as necessary to operate our business:

Couriers and Freight Logistics: To ship and deliver physical orders to your designated address.
Payment Gateways: To securely process online and over-the-phone payments.
IT & Web Infrastructure Partners: Hosting providers, analytics services, and secure cloud management systems.
Professional Advisers & Legal Authorities: Where required to comply with statutory obligations, tax laws, or law enforcement requests.

All third-party processing partners are bound by confidentiality obligations and processing agreements consistent with UK data protection laws.

7. Data Retention

We only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, tax, or reporting obligations. Transactional records and product warranty information are generally kept for the duration of the product’s coverage or statutory retention period.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. Access to personal information is restricted strictly to authorized staff and service providers operating under strict confidentiality instructions.

9. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience, remember cart contents, and analyze web traffic.

Essential Cookies: Necessary for the website to function correctly (e.g., checkout and basket functions).
Analytics / Performance Cookies: Help us understand site usage and improve performance (e.g., Google Analytics).

You can manage or disable cookies via your browser settings; however, disabling essential cookies may impact web functionality.

10. Your Legal Rights

Under UK GDPR, you hold specific rights regarding your personal information:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where there is no good reason for us to continue processing it.
Right to Object/Restrict Processing: Object to or restrict processing based on legitimate interests or direct marketing.
Right to Data Portability: Request transfer of your data to you or a third party.
Right to Withdraw Consent: Withdraw marketing or cookie consent at any time.

To exercise any of these rights, please contact us at info@edensteamshowers.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).

11. Third-Party Links

Our website may contain links to external third-party websites or services. We do not control these websites and are not responsible for their privacy notices. We encourage you to read the privacy notice of every website you visit.

12. Changes to This Privacy Policy

We review and update this Privacy Policy periodically to reflect operational changes or regulatory requirements. Updates will be posted directly on this page with an updated revision date.