FAQ

Customer Service

How long have Eden Steam Showers been in business?

Eden Steam Showers have been supplying quality branded steam showers and shower rooms since 2003.

Do you provide a brochure for your products?

Yes we do, just give us a call or email and we will send a copy to you.

Why are your Shower Cabins more expensive than some we have seen?

There are many ways to cut costs when manufacturing steam showers & shower cabins. To put it simply ours can cost more because we have them built to last not just to appear attractive in pictures. For more on this see our, buying guide.

Can I view your products prior to ordering?

Yes, we always recommend viewings whenever possible and most of our products are on display and available for viewing at our premises in Chobham or at one of our concession areas.

Are your products kept in stock?

Yes, we try to keep our entire stock range available for delivery. If they are not in stock then they are on order and we are awaiting delivery.

Can I order over the telephone?

Yes, we accept all major debit and credit cards.

If I order do I have to take delivery straight away?

No, you are most welcome to reserve a shower with a deposit and we can store it for you and dispatch it as required.

Do you have special offers or sales due?

No, we only have sales to balance stock and these only apply to specific models for a strictly limited time only. We only offer fixed transparent prices with no misleading sale prices or gimmicks. We supply all our showers direct from the manufacturer at the lowest possible prices all year round.

Are the price’s quoted inclusive?

Yes, all our prices include Vat and all our products are supplied with all you need to connect to your prepared services, there are no hidden extras.

Do you provide a warranty?

Our steam showers are covered by a 2-year parts warranty and our Larvik & Oslo shower cabins are covered by a 5 year parts warranty (see terms & conditions for details).

Do you supply and stock spare parts?

Yes we fully support all of our products and keep most spare parts in stock. If for any reason the part you require is not held by us we will obtain it from the manufacturer on your behalf.

Delivery

How much will delivery to the Highlands of Scotland cost?

This really depends upon the size of the product and the distance involved although we will always subsidise the cost of delivery. Just give us a call for a quote.

Do you offer next day delivery?

Very rarely unlike inferior more sectional models our steam showers cannot be easily fitted on to pallets. A pallet is the only relatively safe way to send a fragile glass item through a hub courier on a next day service.

How long will I have to wait for delivery?

It does depend on the distance but if the item is in stock we should be able to have it delivered to you within a few days. If it’s not in stock we will advise you of the delivery time before we take the order. We only use dedicated vehicles for our deliveries so our showers are sent direct from us to our customers. This can take a little longer to arrange but is much safer and offers a much better service.

Will it fit through my doorway?

Yes, all our showers come in sections that will fit through standard doorways and can be assembled on site.

Do you deliver overseas, including to Ireland and if so what is the cost?

Yes, we do often deliver overseas, just call us for a quote.

Installation

Do your steam showers require additional ventilation?

No, they do not require any more ventilation than a conventional shower. Simply turning the shower on after use will condense the steam so it does not need to be extracted after use. The addition of a roof will significantly reduce bathroom condensation.

Do your products work with a Combi boiler?

Yes, all of our products are designed to operate with Combi boilers and pressurised systems. The only limitation is your mains water pressure, your Combi needs to be capable of supplying at least 1.5 bar of pressure to models with body jets.

Will your steam showers & cabins work with a gravity water system?

Yes, they will but you will need to also install a pump to increase the water pressure. We would recommend a 2.5 to 3 bar pump.

What pressure water supply do your steam showers require?

As an average we recommend minimum of 2-bar water pressure on both the hot and cold supply. However we would recommend that a 2.5 or 3 bar pump is used in conjunction with a gravity or vented system.

Do your Frog and steam showers heat the shower water?

No, each shower requires a hot and cold supply which is connected via two braided flexible pipes that are connected to the mixer tap at the rear of the cabin. We can however supply a range of steam showers and shower cabin to which you can fit an electric shower, just ask for details.

What kind of electrical supply do the steam rooms require?

All our steam rooms are fitted with a 3 KW steam generator as standard. With the lights and radio you will require a 3 KW rated supply to run the unit.

How do they connect to the electrical supply?

Each unit has a cable attached to the back of the main computer and is fitted with an RCD.

How do your showers connect to the water supply?

Through two reinforced pre-fitted flexible 15 mm hot and cold supply pipes.

Is a trap and waste pipe supplied?

Yes, our steam showers and Frog shower rooms are pre-fitted with a trap and a flexible waste pipe. The trap on our models is a larger 90mm trap and is fitted at the front and accessible by a removable skirt panel.

How much space do I need to install a freestanding shower?

You need enough room to allow access around and above the unit in order to assemble it. Once assembled can be connected and pushed back into position. We would also recommend that it is not completely blocked in so it can be drawn forward should this ever be necessary for maintenance.

Do I have to build it on top of a platform?

No, the shallow trap and strainer provided with the unit will allow it to drain if connected to a fixed waste pipe at ground level or lower.

Do your steam showers and shower cabins require fixing to the wall?

No, all of our steam and shower rooms are sturdy, self-contained freestanding units that can be assembled, connected and then moved into position against a wall.

Do I need to tile or prepare the wall behind the unit?

No, our steam rooms and shower cabins are backed by obscured glass panels that conceals the wall behind.

Can I fit a steam shower if I have limited ceiling clearance?

We do offer some models that can be built with very little or no clearance although this does require a different approach to the build and will depend on specific site conditions. Just call us to discuss your requirements.

Do your steam showers and shower rooms come with a shower pump?

Steam showers and shower cabins generally do not include a standard pump as the need for a pump or the type of pump required will depend entirely on the configuration and specifications of your water and heating system.

Can I install your products myself?

It is not difficult to assemble these units and the connections are very straightforward although we do recommend that you employ a professional tradesman. However it is essential that all connections to the electricity supply should only be carried out by a qualified electrician.

Do you provide a helpline?

Yes, we are always happy to provide any assistance we can during assembly, just give us a call.

Do you provide a fitting service?

No, we don’t fit them ourselves but dependent on where you live we can often put you in touch with someone to fit it for you.

Do they come with instructions?

Yes, all our products come with installation and usage instructions.

Operation

How frequently can I take a steam bath?

Every day if you desire steam bathing has numerous health benefits, just see our steam benefits section via the link below.

Is breathing in the steam difficult?

No on the contrary steam eases respiration.

What is the correct temperature for steam bathing?

Between 40° and 45° C