Terms & Conditions
Eden Steam Showers ( Distribution Ltd.) Terms and Conditions of Sale and Delivery
When you make an order with Eden Distribution Ltd (company no.4839436) you agree to these terms and conditions. Eden Distribution Ltd. reserves the right to amend, alter, or update these terms and conditions at any time.
Orders
Eden Distribution Ltd reserves the right to refuse any order for any reason. A deposit of 15% of the total order value will be required on all advance orders with the balance payable prior to delivery. Unfortunately we cannot refund deposits on special order items although we can refund deposits for stock items at our discretion. All specifications, sizes and technical details given to you through sales literature or personal communication are accurate to the best of our knowledge, but we cannot accept liability for inaccuracies.
Refunds, Returns and Cancellations
If you are not happy with your purchase on arrival you may return it for a credit against other goods or a full refund within 7 days of delivery, subject to the following conditions:
- Goods must be in their original condition and in their original box and packaging. Any opened packaging must be resealed for collection
- You are responsible for the return of goods in perfect condition. We can suggest a company to return the goods, but we suggest you take out delivery insurance as we cannot accept returned goods that have been damaged in transit.
- Delivery is a separate service to the sale of goods and will not be refunded. When prices are shown inclusive of delivery, the actual delivery charge will be provided on request.
- A refund will only be issued after goods have been inspected and are deemed to be in a saleable condition.
- A 15% handling charge will be charged for all correctly supplied returned goods.
Delivery of Goods
We will deliver free of charge to locations in England, Wales and Southern Scotland but charges may apply for deliveries to the Highlands and Islands in Scotland and around the UK. In all cases free delivery is offered at our discretion. Delivery dates are approximate and no liability can be accepted for late deliveries. Our carriers are only insured to deliver to ground floor locations; they will not carry any items upstairs. If you require goods to be carried upstairs, please let us know and we will try to arrange it. Goods need to be signed for and will not be left if there is no one available to receive them. If goods have to be redelivered because no one is available on the agreed delivery date there will be an additional charge made. If the order is cancelled after an unsuccessful delivery attempt, the delivery charge will not be refunded.
Checking Goods for Damage
You agree to open all boxes and remove protective packaging and advise us of any damage within 7 days of delivery. Any transit damage must be detailed at the time of delivery. Our carriers will require that you sign for goods in good condition on delivery, it is vital that somebody is there between 9am and 6pm to receive and inspect the goods on the delivery date arranged.
Incorrectly supplied goods
We will take all reasonable steps to replace items that have been supplied in error as quickly as possible. Where this is not possible, a full refund will be made.
If goods have been incorrectly supplied, you should retain them together with all packaging and documents, and notify us immediately. You should do this by letter, fax or email within seven days of receiving the goods as beyond this period we cannot guarantee that replacements will be available. Please ensure that you quote any customer order or invoice numbers and include your full name and address in any communications.
Please do not return any incorrect goods unless asked to do so. We will give you instructions on how, or whether, to return these items, and may ask you to supply appropriate documents.
We recommend that you use a recorded delivery service to ensure that returned goods arrive promptly and undamaged: your postage costs will be refunded.
Sizes and dimensions
All sizes and dimensions listed on our web site and promotional material are correct to the best of our knowledge. However we take no responsibility for any errors or inaccuracies.
Pricing Errors
We reserve the right to refuse or cancel any order for goods shown at an incorrect price on the website or quoted at an incorrect price in communications.
Price Match Guarantee
We really want your business, so our prices are always keen but in the unlikely event that you do find the same product cheaper at the time of purchase we will always try to match the price or even beat it. Price matches are subject to the following criteria:
- The price match must be against a company registered in the UK.
- They must have the product in stock.
- The product must be identical to our own with the same specification.
- Warranty, after-sales service and payment terms must be comparable.
- That the price match request is not against an auction site, including ‘buy now’ sales on an auction site.
- That the price match does not include a “special offer discount” and is not against an end of line reduction.
To enable us to verify that we are quoting “like for like” in specification, we may require to see a copy of the written confirmation from the lowest price competitor. If the details are incomplete or if we conclude the better price offer is not serious, authentic, still open or available, we reserve the right to exclude the offer from this program. This program applies only to better price offers that you present to us before placing your order. We will not match better price offers that you submit after placing your order with us. In all cases we will always try to beat or match prices of any genuine offer of a comparable product, but cannot guarantee the conclusion. We reserve the right to end this program or change these conditions at any time without prior notice.
Warranty
All goods are covered by a minimum 2-year parts warranty from Eden Distribution Ltd from the date of purchase. The terms of the warranty require that the product is installed by a qualified plumber/electrician and does not cover for faults that have been caused by accident, neglect, misuse or incorrect installation. The warranty does not apply to glass. In the unlikely event of a component defect or any problem occurring during the warranty period, parts will be sent to you free of charge. The warranty does not include labour or any costs associated with installing the replacement part or parts or include compensation for any expenses or damage caused by a faulty part or parts. After the warranty expires you can order extra parts from us at minimal cost.
Statutory Rights
None of the above Terms and Conditions affects your statutory rights as a consumer.