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Customer Care

We at Eden Steam Showers take our commitment to our customers very seriously, a great deal of our business comes by way of referrals and personal recommendations and we aim to keep it that way. We firmly believe that after-sales care is an integral part of the success of our business and we are dedicated to helping our customers in any way we can.

All of the products we offer are covered by a standard 2-year parts warranty, in practice this means that we will send replacements for any faulty parts during the period of the warranty. After this period has lapsed we will continue to support your purchase and will provide this service only passing on a minimal charge for replacement parts and carriage as levied upon us by the manufacturer.

Our range of Potter and Luyisi products have an excellent record and reputation for quality and reliability. All of our steam rooms feature an additional redundant CPU and are equipped with their own self-diagnosis programme that can identify the cause of most problems. In the event that there is a component failure, we should be able to dispatch a replacement part immediately as we hold the vast majority of spares in stock. In the unlikely event that we do not stock the part you require we will obtain it directly from the manufacturer on your behalf.

For this and all other aspects of customer care we remain at your service and available to take your calls six days a week on our main telephone number. Alternatively you can email us at customercare@edensteamshowers.co.uk

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